1. General Provisions
This agreement (hereinafter referred to as the Agreement) describes the terms and conditions under which the GRUMBOT p2p platform for transferring electronic currencies across various payment systems provides services. It constitutes an official written public offer addressed to individuals (hereinafter referred to as the User) to enter into an Agreement for the provision of services by GRUMBOT under the terms and conditions set forth below.
Before using GRUMBOT’s services, the User is required to fully read the terms of this Agreement. Use of the service is permitted only if the User accepts all the terms of the Agreement.
The current version of the Agreement is publicly available on the service’s website at grumbot.net.
2. Terms and Definitions Used in the Agreement
The GRUMBOT Service is the name of a p2p platform for transferring electronic currencies between various payment systems. It offers its services through a dedicated software interface for all Users.
User — any individual who wishes to use the service and who has accepted the Agreement in accordance with its terms.
Payment systеm — a software product created by a third party that provides a mechanism for accounting for monetary and/or other obligations, payment for goods and services online, and the organization of settlements between its users.
Electronic Currency — a monetary and/or other obligation between the developer of a given currency and its user, expressed digitally.
Payment/Transaction — the transfer of electronic and/or other currency from the payer to the recipient.
Payment systеm Client — an individual who has entered into an agreement with the relevant payment systеm to acquire property rights to it, measured in conventional units accepted by the relevant payment systеm.
An Order is the User’s expression of intent to complete an exchange offered by the Service by completing an electronic form through the Service’s website, under the terms and conditions described in the Agreement and specified in the Order parameters.
Source Currency – the currency the User wishes to exchange.
Source Account – the wallet number or any other designation of the User’s account in the Payment systеm from which the Source Currency was sent.
Receiving Currency – the currency the User receives as a result of the exchange.
Receiving Account – any designation of the User’s account in the Payment systеm to which the Receiving Currency will be sent.
Currency Reserve – the amount of a certain Electronic Currency available to the GRUMBOT Service at the time of the Order.
Currency Exchange – the exchange of the electronic currency of one payment systеm for the electronic currency of another payment systеm.
Rate – the exchange rate between two electronic currencies.
Service Disruption – interference with the software or hardware of the Service; distortion of the parameters transmitted to the Service; as well as the creation of Orders, without their actual payment, for a time period determined by the systеm.
3. Subject of the Agreement
3.1. The subject of this agreement is the exchange of electronic currencies through peer-to-peer payments between individuals. The Service is intended for personal use only. By registering on the website, you consent to the transfer of accurate information about yourself in accordance with the registration procedure on the GRUMBOT Website. You also agree that you will not use another account or attempt to gain unauthorized access to the accounts of other users.
3.2. We may also conduct additional checks of your information and request any necessary documentation and data related to the exchange (passport, card photo, video verification of the card, receipt of funds transfer, and other necessary data) for any reason related to your use of the Services and/or as supporting evidence for any information you provide. If the conditions for providing documents are not met, the Service reserves the right to refuse to provide services and initiate a refund to the sender’s details in accordance with the regulations.
3.3. Any completed e-currency exchange transaction cannot be cancelled by the User after its completion, i.e., after the User receives the funds due to them under the previously accepted terms of the transaction, whether in electronic or fiat form.
3.4. The GRUMBOT Service reserves the right to suspend the transaction and withhold the User’s funds in order to prevent fraudulent or other actions that may cause financial or reputational losses to the Service or the User, for the period required to conduct a financial investigation and obtain transaction details from the payment gateway or issuing bank.
3.5. The Service Administration reserves the absolute right to refuse service to any User at its sole discretion.
3.6. The Service is not responsible for any unauthorized refund of funds received by the Client under the request, to the details from which the User received them. Completed exchanges are non-cancellable and non-refundable. The User agrees that in the event of an unauthorized refund, the User is responsible for all possible losses.
3.7. Information about the User, personal account and information about transactions are stored on the server and cannot be deleted.
4. Rights and Obligations of the Parties
4.1 The Service provides its services “as is,” as described on the Service’s website, and does not offer any additional warranties.
4.2. GRUMBOT, committed to ensuring the quality of services provided to Users, undertakes to perform all actions within the framework of this Agreement.
4.3. The Service guarantees fulfillment of obligations to the User only within the limits of the amounts entrusted to the Service by the User for the exchange transaction.
4.4. The Service will make every effort, but does not guarantee, that its services will be available 24 hours a day, 7 days a week. The Service shall not be liable for any damages, lost profits, or other expenses incurred by the User as a result of the inability to access the website and services of the Service.
4.5. The Service shall not be liable for any damages, lost profits, or other expenses incurred by the User as a result of delays, errors, or failures in bank payments or electronic transfers. As well as for the User’s lost profit and other expenses resulting from the User’s erroneous expectations regarding the Service’s tariff rates, transaction profitability, and other subjective factors.
4.5.1 AML/KYC Policy.
More detailed information about the AML/KYC verification policy
The Service verifies incoming crypto transactions using the AmlBot service upon receipt. If a user-sent transaction has a total risk percentage greater than 60% or a risk assessment value greater than 15% (High Risk, Dark Market, Dark Service, Illegal Service, Sanctions, etc.), processing of the request for such a transaction is suspended and the refund procedure is initiated. More information is available in the relevant section on our AML website.
4.6. If the request is executed, the Service assumes no liability and will not compensate for losses if the User incorrectly provided the details when submitting the request. In this case, the Service is not obligated to take any action to return such funds.
4.6.1 If the User fails to specify a Destination Tag/MEMO when required for payment (either when paying for an order or in the order itself, if required for crediting funds to the User’s wallet), the Service assumes no liability and will not compensate for any losses.
4.7. If the User violates the AML policy, the Service reserves the right to terminate the agreement by refusing to process the order and returning the funds deposited to the sender’s account after completing the KYC procedure.
4.8. By default, the Service does not verify the User’s legal ownership of the electronic currencies and/or funds involved in a specific Transaction. However, if fraudulent activity or illegality of the transaction is suspected, we reserve the right to request the User to complete the verification/KYC procedure.
4.9. The Service reserves the right to suspend or cancel an ongoing transaction if the User violates the terms of this Agreement and return the funds deposited by the User to the User’s account, minus the fee of the selected payment systеm. Exceptions are specified in paragraphs 4.7 and 4.8.
4.10. The Service reserves the right to restrict the User’s access to the Service if the User violates this Agreement or if the User is suspected of attempting to disrupt the Service.
4.11. The Service, using a technically complex software product, allows for the possibility of technical failure and, in such cases, reserves the right to refuse the User’s fulfillment of the terms of the Agreement, with a subsequent refund of funds to the User’s bank account in full.
4.12. The Service reserves the right, if the User receives funds in an amount different from that specified in the Order, to consider this as the User’s instruction to recalculate and automatically process the Order based on the actual amount received, without further approval from the User.
4.13. The Service reserves the right to unilaterally terminate the Agreement with the User and refund funds if the User’s payment is received within the time period allotted for payment of the Order. Payments made to payment systеm accounts are an exception. More information is provided below in the section TERMS OF ACCEPTANCE AND PAYMENT OF FIAT PAYMENT SYSTEMS.
4.14. The Service reserves the right to charge the User for the costs associated with the return of funds received from the User in cases specified in the Terms and Conditions (4.7; 4.9; 4.13), as well as in cases of return due to the User’s fault or desire.
4.15. The Service reserves the right not to apply the terms of the affiliate program for exchange transactions involving cash.
4.16. If payment is made in a different currency, a different amount, late, in multiple payments, or to the details of different Orders, due to the technical features of the Service, the above actions may result in the loss of funds (irreversible). The Service is not responsible for such payment errors. However, the Service will make every effort to refund the funds/confirm the payment, if such an opportunity is available. The Service reserves the right to withhold 20% of the partner commission fee when refunding the received amount as compensation for the Service’s labor costs and expenses. This also applies if the user provided erroneous or outdated details, as well as if the user wishes to suspend the order and request a refund (provided that no other Service rules have been violated).
4.17. The GRUMBOT Service is not a party to the agreement between the Payment systеm/Exchange and the Client of the Payment systеm/Exchange and is in no way liable for the actions of the Payment systеm/Exchange or its Client.
4.18. The Service reserves the right not to consider any claims regarding an order for which the statute of limitations is more than 30 calendar days from the date it was created by the user and not to provide information regarding an order for which the statute of limitations is more than 30 calendar days. The Service is not liable for any losses the User may incur regarding such an order.
4.19. The Service reserves the right to make changes or additions to this Agreement at any time; they shall become effective and come into force immediately after their publication.
4.2. User Rights and Obligations
4.2.1. By using the GRUMBOT Service, the User confirms that they legally own and control the funds and/or electronic currency involved in the relevant Payment. The User is responsible for the accuracy and completeness of the information and data provided during registration. If the User enters incorrect personal information or provides incorrect data for the execution of the Request, the Service shall not be liable for any losses incurred by the User as a result of such an error.
4.2.2. The User should be aware that the only acceptable way for the Service to change the details in a created Request is by email sent from the email address specified by the User in the Request to the Service. An email confirming the date, time, details, exchange rate, and exchange amount will be sent to the User before the Request is executed, to verify the accuracy of the information provided. An incorrectly specified email address is governed by paragraph 4.2.1.
4.2.3. The User undertakes to independently calculate and pay all taxes and other fees required by the tax laws of the User’s location.
4.2.4. By transferring funds for exchange to the details provided by the Service in the Order, the User confirms their agreement with this Agreement and the terms of the Order.
4.2.5. The User may express their gratitude for the Service’s work in any form convenient for the User.
4.2.6. The User undertakes not to use the Service for fraudulent or illegal transactions. The Service reserves the right to provide information about such payments to law enforcement agencies. You agree that you will not use the Services for criminal activity, money laundering, illegal gambling, or terrorist financing. If the Service, in its sole discretion, determines that activity on your Account is suspicious or related to prohibited activity or an illegal transaction, the Service may suspend your Account, block any outstanding transactions, and reject any subsequent transactions.
4.2.7. The User undertakes not to disrupt the operation of the Service.
4.2.8. The User undertakes to indicate the card/account number from which payment will be made, where provided. The Security Service reserves the right to request additional information from the user regarding bank card verification or the KYC procedure to verify the user’s identity.
If the user has sent funds from another card (account) or, avoiding a direct transfer, has used third-party services, the Service reserves the indisputable right to:
— unilaterally terminate the agreement with the user;
— return of received funds to their source in accordance with PP 4.7 and 4.8
4.2.9. The User undertakes to independently study and understand the terms and conditions of the Payment systеm/Exchange/Bank they use, which are governed by the relevant agreements, rules, and conditions between them and the Client.
4.3. Terms of Request Creation and Payment by the User and the Service
4.3.1. After creating a request, the User agrees to have read the transfer instructions, which contain all necessary information and the time allotted for the transfer.
Payment for the request must be received in one installment (1 request = 1 transaction). If the Client voluntarily requests a refund, the transfer will be made minus a commission.
In the event of a violation of this clause, or at the User’s request, the request will be canceled, and the funds will be returned to the User minus a 20% payment systеm commission.
4.3.2. When making a transfer, the User confirms that they legally own the funds (digital assets), do not use the service for illegal activities, and do not use the details, personal data, or funds of third parties for these purposes.
4.3.3. If funds (digital assets) are received from the user after the allotted time and/or if the amount received differs from the amount specified in the request, the service reserves the right to recalculate the request exchange rate at the service’s current rate, notifying the user accordingly, or issue a refund minus a 20% commission + the payment systеm fee.
— If funds are received from the User after the request is canceled (after the allotted time), the exchange rate for such request may be recalculated at the exchange rate at the time of payment receipt. (The rate may deviate within 1-2 minutes as part of the rate parser.)
— If the User pays for the request within 20 minutes, but the amount received is less or more than the specified amount (within 5%), the exchange rate for such request will be recalculated at the exchange rate at the time of payment receipt. (The exchange rate may be subject to a 1-2 minute exchange rate deviation due to the exchange rate parser.)
— If the user’s request amount is less than the minimum exchange threshold set by the Service, the funds will be returned to the sending source minus the payment systеm’s fee, if technically feasible (the amount must exceed the service’s minimum payout limit).
— The user has the right to cancel a paid request and have the funds returned to the sending source minus the payment systеm’s fee, provided the request has not been fulfilled by the service and if technically feasible. To cancel, the client must contact the online chat and send a duplicate request to support@grumbot.net from the email address specified in the request.
— Completed requests are non-cancellable and non-refundable.
4.3.4. The service will fulfill the request and send funds to the user within the timeframe specified when creating the request, after receiving the funds from the user. In certain situations where the service is unable to complete a transfer within the specified time (such as technical work/updates on the payment systеm/websites/resources from which the service processes the transfer), the service will refund the user in full, provided that the request is not in the payment systеm’s payment process).
4.3.5. For fiat currency transfers, in some cases, the transfer may take from 10 minutes to 3 banking days.
4.3.6. After paying for the request or if you have any questions, you can contact the service via the Telegram account listed on the website, via online support chat (located at the bottom right of the website), or by emailing support@grumbot.net. Support operator business hours are also listed on the website.
4.3.7. In the event of a Force Majeure situation where the user’s or the service’s account/card is blocked after a funds transfer, the user and the service will independently unblock the account/card. However, they may request the necessary information from each other and provide maximum assistance if necessary. If the Service’s account/card is blocked due to a transfer from the User, the request may be suspended until the Service can verify the receipt of funds from the User. Each such situation is individual and is resolved on a case-by-case basis. The Service will not be liable to the user if their card/account is blocked while attempting to transfer funds to the details provided by the Service in the request.
4.3.8. The Service uses the email address specified by the user when submitting the request to contact the user. The user must provide a current and valid email address if any questions or situations arise regarding the request. If the user has provided an inactive email address, the service reserves the right to request supporting documents from the user, confirming the transfer of funds and verifying the user’s identity, to ensure that the user is requesting payment on behalf of the person who made the transfer. Account details can only be changed through the email address specified in the Order. If the user refuses to provide these details, the service will refund the funds to the original source.
5. Warranties and Liabilities of the Parties
5.1. The GRUMBOT Service is not liable for the User’s losses resulting from the illegal actions of third parties.
5.2. The Service guarantees the fulfillment of the terms of this Agreement.
5.3. If the User’s call is ignored or the phone is unavailable, the Service reserves the right to cancel the request and return the funds to the sender’s account, provided that the Service rules have not been violated.
For exchange requests in which the Source Currency is cryptocurrency, the Service guarantees that the exchange rate will be fixed after the required number of network confirmations for crediting to our account are reached. The request may be recalculated according to the exchange rate if it changes by more than 0.5% upon receipt of payment.
For exchange requests in which the Source Currency is cash, the exchange rate will be recalculated by the systеm every 5 minutes until the funds are actually accepted by the Service partner.
5.4. The Service assumes no liability in the event of an erroneous or repeated transfer of funds by the user without a request to previously issued payment details, if the payment deadline for these details has already expired. If the Service has access to the previously issued payment details at the time of the user’s request, the Service will make every effort to return the funds. If this is not possible and the Service does not have access to the previously issued details, the user’s transferred funds will be lost. All responsibility and risks in this case lie with the User.
6. Personal Data Processing and Storage Policy.
An important condition of the GRUMBOT Service’s operations is ensuring the necessary and sufficient level of information security for its assets, which includes personal data and the processes within which it is processed.
The Service highly values its relationships with its Users and visitors and understands the importance of ensuring the security and confidentiality of their personal data.
Any personal data entered by the User during the Order process is securely encrypted using an SSL certificate. The Service processes personal data in the following cases:
— To implement measures to protect against fraud and other illegal activities;
— To inform you about the progress of your Order and about promotions held by the Service.
The Service reserves the right to transfer the User’s personal data in the event of an official request from law enforcement, judicial authorities, or official representatives of payment systems.
The Service guarantees compliance with this Policy and the necessary measures to protect the Users’ confidential information.
7. Force Majeure
7.1. Neither the User nor the Service shall be liable to the other for delays or failure to fulfill their obligations resulting from force majeure circumstances, including natural disasters, fire, flood, terrorist acts, change of government, civil unrest, or the failure of Payment Systems, power supply systems, communications, or internet providers.
8. TERMS AND CONDITIONS FOR ACCEPTANCE AND PAYMENT OF FIAT PAYMENT SYSTEMS:
8.1. Transfers to bank cards are generally credited within the timeframe specified when creating the Order, but in some cases may take up to 3 business days.
8.2. The owner of the card used for payment must be the requester. If the user made a payment with a third card not specified in the Order, or if there is suspicion or payment by a third party, the Service reserves the right to delay the transfer for additional verification of the user’s card/payment used for payment. After successful verification, the refund is sent to the original card minus a 20% fee. The verification method or the need for KYC is determined individually based on the circumstances. These measures serve to prevent fraudulent activity and protect payers’ funds.
8.3. If a payment is detected or suspected to have been made by a third party, all transactions will be temporarily suspended until the payment verification process is completed. This is necessary to ensure the security and protection of the payer’s funds.
8.4. Sharing payment request details (card, account, etc.) with other persons is prohibited. Violation of this clause is regulated by PP 8.2 and 8.3.
8.5. If the payment was made for an amount different from that specified in the request, or if the payment was split into two or more transfers, such a request is considered erroneous and will not be processed. In this case, funds will not be refunded.
8.6. Payment details for fiat transactions are valid for 10 minutes from the time of sending.
After this time, transfers are not credited and cannot be refunded or processed.
8.7. Transfers made repeatedly or erroneously to previously issued details are not refunded or processed.
8.8. If the user provides a card with a high risk of fraud when sending funds, the Service reserves the right to request that the user change the details for the transfer or issue a refund upon request, subject to a 20% commission (if technically feasible).
8.9. The user is obligated to confirm payment within 24 (twenty-four) hours of making a fiat payment by providing appropriate proof (a photo or scan of the receipt, check, etc.).
If payment confirmation is provided later than the specified deadline and the funds have not been recorded, the Service is not responsible for lost funds. Such payments are not subject to refund or recalculation.
8.10. The Service, using technically complex software, allows for the possibility of a technical failure during automatic payment crediting. The payment verification and confirmation time, depending on the time of day the user requests, may take from half an hour to several hours. In the event of a dispute, a decision may take up to 5 days, as bank transfers can take up to three business days. After this period, a statement of funds movement will be requested for the details provided in the Order to verify the payment.
8.11. The Service does not provide receipts for fiat payouts.
8.12. If payment is made in a different currency, a different amount, late, in multiple payments, or to the details of different Orders, due to the technical features of the Service, the above actions may result in the loss of funds (irreversible). The Service is not responsible for such payment errors.
Nevertheless, the Service will make every effort to refund funds/confirm payment, if possible. The Service reserves the right to withhold 20% of the partner commission when refunding the received amount as compensation for labor costs and Service expenses. This also applies to cases where the user has provided incorrect/outdated details, or details with exhausted limits, as well as if the user wishes to suspend the Order and make a refund (provided that no other service rules have been violated).
